by Sienna Anderson | Feb 19, 2024 | Customer Service Excellence
Ideally, all businesses would like to hire people who are naturally great at providing quality customer service. And those people do exist, but they are few and far between. Training your customer service team improves their communication skills, problem-solving and...
by Sienna Anderson | Jan 29, 2024 | Business plans, Customer Service Excellence
Workplace burnout is the product of prolonged work-related stress. Staff that are burned out are typically emotionally drained and can experience negative and detached feelings in relation to their work. According to research, Staff Burnout is one of the primary...
by Sienna Anderson | Jan 18, 2024 | Customer Service Excellence, Education + Learnings
Have you considered how you can kick off 2024 by making a difference within your Library Service? Training your library staff comes with many benefits, contributing to both individual professional development and overall library efficiency. Staff development and...
by Sienna Anderson | Nov 22, 2023 | Customer Service Excellence
What is the definition of a successful childcare centre? While there is no single definition of success in childcare, a centre that creates a stimulating, safe and loving environment for children, meets or exceeds standards and has a well-trained team of staff would...
by Sienna Anderson | Oct 31, 2023 | Customer Service Excellence
At the heart of Customer Service Excellence is Rapport Building. Simply being friendly won’t suffice. You have to be able to build a solid relationship with the customer, that makes them feel connected, comfortable and confident in your ability to meet their needs. We...
