by Sienna Anderson | Apr 24, 2024 | Business plans, Customer Service Excellence, Education + Learnings
In any workplace, there are moments when important conversations need to be had. These crucial conversations can range from addressing performance issues to discussing sensitive topics like workplace dynamics or career development. While they may seem daunting,...
by Sienna Anderson | Apr 11, 2024 | Customer Service Excellence
Despite our best efforts, customers sometimes choose to walk away. This phenomenon, also known as customer churn, can be detrimental to a business’s growth and sustainability. Understanding why our customers leave and implementing strategies to prevent customer...
by Sienna Anderson | Mar 25, 2024 | Customer Service Excellence
Libraries are more than just repositories of books; they are vibrant community hubs offering a wide range of services and resources. However, with increased competition from online platforms and other forms of entertainment, it’s essential for libraries to find...
by Sienna Anderson | Mar 17, 2024 | Customer Service Excellence
Keeping customer service staff motivated and engaged is important when it comes to maintaining customer satisfaction. There are many different strategies managers can use to achieve this amongst their staff. Here are some of those strategies: Recognition and...
by Sienna Anderson | Mar 3, 2024 | Customer Service Excellence, Fun and Learning
Do you ever wonder why some people excel in customer service while others struggle? The answer might lie in their DISC personality type. The DISC model categorises personalities into four main types: Dominance, Influence, Steadiness, and Compliance. Each type has its...
