by Sienna Anderson | Jul 19, 2023 | Fun and Learning
Hi all, just thought I would share some results from a program we ran, if you want more detail, please contact us. CASE STUDY RESULTS: Outcomes Increased customer satisfaction by 40% Increased staff satisfaction by 60% Increased average daily time...
by Sienna Anderson | Jul 4, 2023 | Education + Learnings
I recently delivered customer service training to Erica Wilkinson’s team at St Nicholas Early Education in NSW and Henriette Herbst’s team at One Tree Community Services in VIC. They both expressed that the training “Surpassed what they expected and that...
by Sienna Anderson | Jun 18, 2023 | Customer Service Excellence, Sparkle News
In today’s competitive business landscape, exceptional customer service plays a pivotal role in setting your company apart. It’s not just about resolving customer issues; it’s about creating memorable experiences that foster loyalty and drive repeat...
by Sienna Anderson | Jun 14, 2023 | Business plans
As a childcare provider, the new financial year presents an opportunity to evaluate and enhance your services to ensure the best experience for both children and parents. By embracing innovative approaches, refining your processes, and prioritising continuous...
by Sienna Anderson | Jun 5, 2023 | Business plans
Training your staff in customer service before the end of the financial year (EOFY) can bring many benefits to your business. Here are four important reasons why you should consider investing in customer service training for your staff before EOFY: ...
