In the aftermath of the pandemic and with further-education alternatives on the rise, Universities are facing an unprecedented array of challenges. Data released in 2020 unveiled that 1 in 4 unemployed Australians have a university degree. So why...
Providing great customer service is critical to retaining customers. Many consumers say that they will look elsewhere after just one bad customer service experience. So what makes great customer service difficult to achieve? Here you will...
Most Childcare Centres strive to provide exceptional customer service, but they often don’t focus enough time in this area. Reasons for this include low budgets and lack of resources. Families want to visit welcoming and friendly centres, and improving Customer...
Developing self-awareness is not something that will happen suddenly. It takes time and effort, but when achieved, it comes with many benefits at work and in your personal life. Do you want to build leadership skills, progress your career or work on your own...
Handling Customer Complaints effectively is one of the most important aspects of providing excellent customer service. Complaining customers are providing your business the opportunity to rectify problems. WHY HANDLING CUSTOMER COMPLAINTS MATTERS Customer complaints...
Customer service is arguably the most important thing for your business to get right. Customer Service excellence can overcome weak marketing. However, it is very hard, and costly, to replace poor customer service with even the most “outstanding” marketing....
