by Sarah El-Moselhi | Jul 3, 2022 | Education + Learnings
Customer service is arguably the most important thing for your business to get right. Customer Service excellence can overcome weak marketing. However, it is very hard, and costly, to replace poor customer service with even the most “outstanding” marketing....
by Sarah El-Moselhi | May 5, 2022 | Education + Learnings
It’s a simple fact, but a critical one – your customers determine the fate of your business. And there are two core areas that need to be catered for to be successful in Customer Service. Always deliver both what you promise as well as what meets...
by Sarah El-Moselhi | Mar 3, 2022 | Education + Learnings
Humans figured out trade very early on. By 3000 BC, we were setting out on missions of water-bound trade. And by 1000 BC, merchants were a part of societies. That’s when notions about how to treat customers began to form. The butchers, the bakers, and the local...
by Sarah El-Moselhi | Nov 25, 2021 | Business plans, Education + Learnings
The ability to anticipate the needs of a coworker, colleague or boss, and deliver on them before they have verbally asked for them, is indeed a skill that will make you stand out. That is where the tools of How to Read Body Language The Right Way can be...
by Sarah El-Moselhi | Nov 15, 2021 | Education + Learnings
Poor university customer service is more common than you think. Higher education systems have many different types of customers, although they go by different names: students, teachers, parents, and other stakeholders (like the government, board members, or...
by Garret Norris | Nov 23, 2017 | Education + Learnings
When it comes to hiring people, you may be inclined to evaluate applicants based on their skillset. The more skilled a person is, the less time, money, and effort will be exerted on training them on what they need to do. A high skill level, however, does not mean that...
