Empathy is the ability to understand and share the feelings of others. It is an important component of human relationships, and it is also essential for creating a diverse and inclusive workplace. Here we will discuss why empathy training can help with diversity and...
In today’s competitive business environment, customer service is critical to success. A company’s ability to provide exceptional customer service is highly dependent on the skills and behaviours of its staff. One way to enhance your...
The workplace is a dynamic environment that involves people with different backgrounds, personalities, and goals. While the primary focus of any business is to make a profit, the happiness and satisfaction of customers plays a significant role in the success of...
When it comes to excellent customer service, having the right mindset is essential. Your attitude and approach make a huge difference in how your customers perceive your brand and how likely they are to return. Here are five reasons why mindset...
Libraries are an essential part of the community, providing access to information and resources that support learning and personal growth. They serve as a public gathering space where people from all walks of life can come together and connect. It is...
Libraries are safe spaces where everyone is welcome. They play an important role in local communities by: Providing access to information and resources Promoting education and learning Many libraries are experiencing unprecedented challenges that...
In the aftermath of the pandemic and with further-education alternatives on the rise, Universities are facing an unprecedented array of challenges. Data released in 2020 unveiled that 1 in 4 unemployed Australians have a university degree. So why...
Providing great customer service is critical to retaining customers. Many consumers say that they will look elsewhere after just one bad customer service experience. So what makes great customer service difficult to achieve? Here you will...
Most Childcare Centres strive to provide exceptional customer service, but they often don’t focus enough time in this area. Reasons for this include low budgets and lack of resources. Families want to visit welcoming and friendly centres, and improving Customer...
Developing self-awareness is not something that will happen suddenly. It takes time and effort, but when achieved, it comes with many benefits at work and in your personal life. Do you want to build leadership skills, progress your career or work on your own...
