by Sienna Anderson | Jun 5, 2023 | Business plans
Training your staff in customer service before the end of the financial year (EOFY) can bring many benefits to your business. Here are four important reasons why you should consider investing in customer service training for your staff before EOFY: ...
by Sienna Anderson | May 8, 2023 | Business plans, Education + Learnings
Customer service is essential to the success of a business. It can be the difference between a satisfied customer who becomes a loyal one, and a dissatisfied customer who could spread negative reviews about your business. As such, running a customer...
by Sienna Anderson | Apr 13, 2023 | Education + Learnings
Childcare centres play an important role in the lives of families by providing care and education to young children. However, the childcare industry faces various challenges. Here are four major challenges for childcare centres and ways to overcome them. Staff...
by Sienna Anderson | Apr 3, 2023 | Education + Learnings
Empathy is the ability to understand and share the feelings of others. It is an important component of human relationships, and it is also essential for creating a diverse and inclusive workplace. Here we will discuss why empathy training can help with diversity and...
by Sienna Anderson | Mar 27, 2023 | Education, Fun and Learning
In today’s competitive business environment, customer service is critical to success. A company’s ability to provide exceptional customer service is highly dependent on the skills and behaviours of its staff. One way to enhance your...
by Sienna Anderson | Mar 7, 2023 | Sparkle News
The workplace is a dynamic environment that involves people with different backgrounds, personalities, and goals. While the primary focus of any business is to make a profit, the happiness and satisfaction of customers plays a significant role in the success of...
by Sienna Anderson | Feb 22, 2023 | Education + Learnings
When it comes to excellent customer service, having the right mindset is essential. Your attitude and approach make a huge difference in how your customers perceive your brand and how likely they are to return. Here are five reasons why mindset...
by Sienna Anderson | Feb 13, 2023 | Business plans, Education
Libraries are an essential part of the community, providing access to information and resources that support learning and personal growth. They serve as a public gathering space where people from all walks of life can come together and connect. It is...
by Sienna Anderson | Jan 26, 2023 | Education, Education + Learnings
Libraries are safe spaces where everyone is welcome. They play an important role in local communities by: Providing access to information and resources Promoting education and learning Many libraries are experiencing unprecedented challenges that...
by Sienna Anderson | Jan 20, 2023 | Education, Education + Learnings
In the aftermath of the pandemic and with further-education alternatives on the rise, Universities are facing an unprecedented array of challenges. Data released in 2020 unveiled that 1 in 4 unemployed Australians have a university degree. So why...
