by Sienna Anderson | Jul 4, 2023 | Education + Learnings
I recently delivered customer service training to Erica Wilkinson’s team at St Nicholas Early Education in NSW and Henriette Herbst’s team at One Tree Community Services in VIC. They both expressed that the training “Surpassed what they expected and that...
by Sienna Anderson | Jun 18, 2023 | Customer Service Excellence, Sparkle News
In today’s competitive business landscape, exceptional customer service plays a pivotal role in setting your company apart. It’s not just about resolving customer issues; it’s about creating memorable experiences that foster loyalty and drive repeat...
by Sienna Anderson | May 8, 2023 | Business plans, Education + Learnings
Customer service is essential to the success of a business. It can be the difference between a satisfied customer who becomes a loyal one, and a dissatisfied customer who could spread negative reviews about your business. As such, running a customer...
by Garret Norris | Jan 21, 2019 | Business plans
Most businesses focus on providing excellent customer service to improve profitability. However, many libraries and childcare centres don’t spend much time and effort in this area since they aren’t profit driven and don’t have enough budgets. But, nowadays, customer...
by Garret Norris | Nov 19, 2018 | Business plans
Business owners know the importance of listening to their customers’ input to their success. When gathered and analysed, their opinion can enable the organisation to improve its customer experience and adjust their actions to match their customers’ needs. Businesses...
