by Sienna Anderson | Sep 15, 2026 | Customer Retention, Customer Service Excellence, Sparkle News
The Team Was Exhausted From Difficult Customers There comes a point when even the most experienced Customer Service team starts to feel the pressure. It might begin with one difficult interaction, then another. A customer becomes frustrated about a policy. Someone...
by Sienna Anderson | May 26, 2026 | Customer Retention, Customer Service Excellence, Sparkle News
The connection between exceptional customer service and sustainable business growth When parents choose a childcare centre, they are placing their trust in the people who will care for their children each day. While facilities, programs, and pricing all play a role in...
