by Garret Norris | Jul 2, 2018 | Sparkle News
Let’s face it…sales is one of the toughest jobs of being a retailer. This is especially true if you are the only one running the business, and the thought of “sales” feels very unnatural and uncomfortable for you. Many entrepreneurs don’t like the idea of “selling” to...
by Garret Norris | Nov 15, 2017 | Customer Retention
When you have customers who complain and then walk out, you have an understanding of where you’ve made a mistake. This helps you retarget your efforts and improve your business to give better products and services. But what if they just become silent? How would you...
by Garret Norris | Sep 14, 2017 | Customer Retention
Customers are like friendships, if you don’t invest in them they gradually, and sometimes very quickly, find other suppliers. We all know that maintaining a relationship of any sort takes effort and commitment and yet we regularly forget this in the commercial world....
by Garret Norris | Sep 4, 2017 | Customer Service Excellence, Sparkle News
Businesses, no matter their industry or size, are all concerned with their customer service – especially at this age when buying experience can heavily influence the opinion of the customer, and subsequently, their decision to patronize and what they will say to...
by Garret Norris | Aug 16, 2017 | Customer Service Excellence, Education + Learnings
Reliable and positive customer service is vital for businesses of all sizes and sectors. But still, many companies still face several customer service challenges these days. In fact, 78% of consumers have not pursued an intended purchase all because they...
