by Sienna Anderson | Nov 22, 2023 | Customer Service Excellence
What is the definition of a successful childcare centre? While there is no single definition of success in childcare, a centre that creates a stimulating, safe and loving environment for children, meets or exceeds standards and has a well-trained team of staff would...
by Sienna Anderson | Jul 4, 2023 | Education + Learnings
I recently delivered customer service training to Erica Wilkinson’s team at St Nicholas Early Education in NSW and Henriette Herbst’s team at One Tree Community Services in VIC. They both expressed that the training “Surpassed what they expected and that...
by Sienna Anderson | Jun 14, 2023 | Business plans
As a childcare provider, the new financial year presents an opportunity to evaluate and enhance your services to ensure the best experience for both children and parents. By embracing innovative approaches, refining your processes, and prioritising continuous...
by Sienna Anderson | May 8, 2023 | Business plans, Education + Learnings
Customer service is essential to the success of a business. It can be the difference between a satisfied customer who becomes a loyal one, and a dissatisfied customer who could spread negative reviews about your business. As such, running a customer...
by Sienna Anderson | Apr 13, 2023 | Education + Learnings
Childcare centres play an important role in the lives of families by providing care and education to young children. However, the childcare industry faces various challenges. Here are four major challenges for childcare centres and ways to overcome them. Staff...
