The Sparkle Training Blog
We bring you blogs with tips and strategies for you to use to grow your teams.
Our articles give you an insight into how we do what we do and why we are so successful.
We practice what we preach, and we value what we teach.
Enjoy your Sparklet Training Blog journey.
5 examples of bad Customer Service and how to fix it
"Can you hold for a moment?" "That's our policy." "There's nothing I can do. "You'll have to speak to someone else about that." "Can you repeat that?" "I'm sorry, but..." "Let me transfer you to another department." "Let me transfer you to another department." "Did...
9 ways Childcare Centres can Attract and Retain the Right Staff
Childcare centres are designed to provide a safe and nurturing environment for children to learn and grow. However, the success of these centres heavily depends on the quality of their staff. Attracting and retaining the right staff can be consistently more...
How Childcare Centres can create lasting Customer Relationships
In the early education industry, and with the everchanging needs of families and children, creating lasting relationships with customers is fundamental for the success and sustainability of childcare centres. Here’s how childcare providers can build...
Giving employee’s feedback – 5 ways to do it
Have you ever been faced with a situation where you had to give a staff member some constructive criticism, but you were unsure of the right way to go about it? Providing feedback to employees is an important aspect of workplace management that can significantly...
Customer Complaints – 10 steps to handle them
It goes without saying that every business, regardless of the industry, encounters customer complaints. While some may seem like nuisances at first glance, they actually present opportunities for improvement. How you handle these complaints can significantly impact...
Crucial Conversations with Staff – How to have them and what to expect
In any workplace, there are moments when important conversations need to be had. These crucial conversations can range from addressing performance issues to discussing sensitive topics like workplace dynamics or career development. While they may seem daunting,...
Why Customers leave and how to avoid it
Despite our best efforts, customers sometimes choose to walk away. This phenomenon, also known as customer churn, can be detrimental to a business's growth and sustainability. Understanding why our customers leave and implementing strategies to prevent customer churn...
How to make your Library service stand out from the rest
Libraries are more than just repositories of books; they are vibrant community hubs offering a wide range of services and resources. However, with increased competition from online platforms and other forms of entertainment, it's essential for libraries to find ways...
How to keep Staff motivated and engaged
Keeping customer service staff motivated and engaged is important when it comes to maintaining customer satisfaction. There are many different strategies managers can use to achieve this amongst their staff. Here are some of those strategies: Recognition and...
What does your DISC Personality reveal about your Customer Service Style?
Do you ever wonder why some people excel in customer service while others struggle? The answer might lie in their DISC personality type. The DISC model categorises personalities into four main types: Dominance, Influence, Steadiness, and Compliance. Each type has its...
Why should you train your Staff in Customer Service?
Ideally, all businesses would like to hire people who are naturally great at providing quality customer service. And those people do exist, but they are few and far between. Training your customer service team improves their communication skills, problem-solving and...
How to avoid Burnout in the Workplace
Workplace burnout is the product of prolonged work-related stress. Staff that are burned out are typically emotionally drained and can experience negative and detached feelings in relation to their work. According to research, Staff Burnout is one of the primary...
5 benefits of training your Library staff in 2024
Have you considered how you can kick off 2024 by making a difference within your Library Service? Training your library staff comes with many benefits, contributing to both individual professional development and overall library efficiency. Staff development and...
How can I reconnect with my customers in the new year?
The new year marks the time for businesses to pick back up where they left off last year with their customers. Thinking of ways to reconnect with your customers can be intimidating, however, following up in January is an important way to stay front-of-mind with...
How to prepare your Daycare Centre for next year
Among the chaos that comes with the month of December, you need to set aside some time to prepare your daycare centre for the end of the year, and for the beginning of the new year. When running a childcare service, you are responsible for many areas that require your...
What makes a Childcare Centre successful?
What is the definition of a successful childcare centre? While there is no single definition of success in childcare, a centre that creates a stimulating, safe and loving environment for children, meets or exceeds standards and has a well-trained team of staff would...
Make Your Library Sparkle to Kids!
A BEACON FOR YOUNG ENTREPRENEURS In a world filled with digital distractions and modern technologies, libraries have faced a formidable challenge in recent years: attracting more kids through their doors. But what if we told you there's a way to not only...
Why is Building Rapport important in Customer Service?
At the heart of Customer Service Excellence is Rapport Building. Simply being friendly won’t suffice. You have to be able to build a solid relationship with the customer, that makes them feel connected, comfortable and confident in your ability to meet their needs. We...
How can I Calm and Support Difficult Customers?
No matter the industry you are in, most roles involve interacting with customers. When dealing with any customer, it's important to have excellent customer service skills, especially when dealing with difficult or angry customers. There are simple yet effective tips...
3 Ways DISC Profiling Can Drive Customer Service Excellence
Hi all, just thought I would share some results from a program we ran, if you want more detail, please contact us. CASE STUDY RESULTS: Outcomes Increased customer satisfaction by 40% Increased staff satisfaction by 60% Increased average daily time...
Learning and Growing Through Professional Development For Childcare Staff: 5 Reasons Why It Is So Important
I recently delivered customer service training to Erica Wilkinson’s team at St Nicholas Early Education in NSW and Henriette Herbst’s team at One Tree Community Services in VIC. They both expressed that the training "Surpassed what they expected and that it was...
10 ways to improve your team’s Customer Service skills
In today's competitive business landscape, exceptional customer service plays a pivotal role in setting your company apart. It's not just about resolving customer issues; it's about creating memorable experiences that foster loyalty and drive repeat business. To...
5 Ways To Improve Your Childcare Service In The New Financial Year
As a childcare provider, the new financial year presents an opportunity to evaluate and enhance your services to ensure the best experience for both children and parents. By embracing innovative approaches, refining your processes, and prioritising continuous...
4 Reasons Why You Should Train Your Staff in Customer Service Before EOFY
Training your staff in customer service before the end of the financial year (EOFY) can bring many benefits to your business. Here are four important reasons why you should consider investing in customer service training for your staff before EOFY: ...
10 Benefits of A Customer Service Training Program
Customer service is essential to the success of a business. It can be the difference between a satisfied customer who becomes a loyal one, and a dissatisfied customer who could spread negative reviews about your business. As such, running a customer...
4 Of The Biggest Challenges For Childcare Centres
Childcare centres play an important role in the lives of families by providing care and education to young children. However, the childcare industry faces various challenges. Here are four major challenges for childcare centres and ways to overcome them. Staff...
5 Reasons Why Empathy Training Will Help With Diversity And Inclusion
Empathy is the ability to understand and share the feelings of others. It is an important component of human relationships, and it is also essential for creating a diverse and inclusive workplace. Here we will discuss why empathy training can help with diversity and...
3 Reasons Why DISC Profiling Can Improve Customer Service
In today's competitive business environment, customer service is critical to success. A company's ability to provide exceptional customer service is highly dependent on the skills and behaviours of its staff. One way to enhance your staff's ability to...
3 Reasons Why Having Fun In The Workplace Leads To Satisfied Customers
The workplace is a dynamic environment that involves people with different backgrounds, personalities, and goals. While the primary focus of any business is to make a profit, the happiness and satisfaction of customers plays a significant role in the success of...
5 Reasons Why Mindset Really Matters When It Comes To Customer Service
When it comes to excellent customer service, having the right mindset is essential. Your attitude and approach make a huge difference in how your customers perceive your brand and how likely they are to return. Here are five reasons why mindset...
WHO ARE WE?
Sparkle Training is part of the HBB Group, and when you engage with us you have access to a range of services to grow your business through our training and blogs. Get in touch with us today to see how we can work together. We will respond to you promptly. That is what we teach – swift and effective Customer Service with results.
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Contact us so we can tailor your Sparkle Experience. Everything we do at Sparkle is bespoke to you. And the best bit? when you Contact Sparkle you will get a real, live person on the other end talking to you. Come Sparkle with Us Today. Contact: 1300 611 288 |info@sparkletraining.com.au
