by Sienna | Nov 5, 2024 | Customer Service Excellence
As the year comes to a close, libraries have a unique opportunity to reflect on their customer service practices and identify ways to enhance the experience of their patrons. Libraries are community hubs that provide valuable resources, learning opportunities, and...
by Sienna | Oct 29, 2024 | Customer Service Excellence
Everyone knows that excellent customer service goes hand in hand with success. But keeping it consistently excellent? Sometimes that’s easier said than done. Let’s discus why consistency is key in customer service, how it impacts the bottom line, and some practical...
by Sienna | Oct 15, 2024 | Customer Service Excellence
When we think about childcare, the first thing that comes to mind is the care and well-being of children. But there’s another side to this profession that’s equally important: customer service. Yes, in a childcare setting, customer service...
by Sienna | Oct 2, 2024 | Customer Service Excellence
No one likes getting negative feedback. Whether it’s an angry customer leaving a one-star review or a frustrated email landing in your inbox, criticism can sting. But here’s the thing: negative feedback is actually a golden opportunity—if you know how to handle it. ...
by Sienna | Sep 4, 2024 | Customer Service Excellence
Now more than ever, customers are flooded with endless options and information, and this is where trust sets businesses apart. It’s no longer enough to just offer a great product or service—customers need to trust that you’ll deliver on your promises and...