by Sienna Anderson | Aug 3, 2026 | Customer Retention, Customer Service Excellence, Sparkle News
How customer service training improves confidence when handling challenging situations Every childcare centre and library has experienced one. The conversation that everyone remembers. The frustrated parent who arrives at pick-up time with concerns. The library...
by Sarah El-Moselhi | Jan 28, 2021 | Business plans
NOW THAT YOU CAN START WELCOMING THEM BACK Restrictions have eased and the doors to businesses are slowly ushering in much needed customers. But do your customers know you are back in the swing of things? Do you know the importance of reconnecting with customers? Well...
