The Sparkle Training Blog
We bring you blogs with tips and strategies for you to use to grow your teams.
Our articles give you an insight into how we do what we do and why we are so successful.
We practice what we preach, and we value what we teach.
Enjoy your Sparklet Training Blog journey.
5 Benefits Of Emotional Intelligence
Emotional intelligence has been well-known in the business world since 1995, and although 23 years have passed, it still plays a huge role in successful businesses in Australia. Jeff Bezos, the founder of Amazon, is a big fan of Emotional intelligence and has used it...
Good Sales Is Caring And Helping
"Caring" and "Sales" are two words rarely found in the same sentence or heard in the same conversation together. Indeed, many people nowadays don’t find sales – both as a skill and as a profession – as appealing, all because they think that most salespeople are only...
How DISC Profiling Can Help Improve Your Customer Service
A customer with a repeated poor service experience rarely sticks around to keep doing business. They’re a danger to your business since you won’t only lose word-of-mouth advertising, they can also ruin your reputation with just a word. While many factors affect good...
Retail Tips: Winning Strategies to Fight Back Against Amazon
Amazon has been changing the retail industry for more than two decades now – all by challenging the status quo and forcing its competitors to adopt the e-commerce approach in selling. As a result, many retailers where Amazon operates have declared bankruptcy and...
Retail Tips: 5 Ways To Avoid Aversion When Selling
Let’s face it…sales is one of the toughest jobs of being a retailer. This is especially true if you are the only one running the business, and the thought of “sales” feels very unnatural and uncomfortable for you. Many entrepreneurs don’t like the idea of “selling” to...
Does Mindset Really Matter?
When it comes to hiring people, you may be inclined to evaluate applicants based on their skillset. The more skilled a person is, the less time, money, and effort will be exerted on training them on what they need to do. A high skill level, however, does not mean that...
The Value of Above the Line Behaviour in the Workplace
65% of businesses don’t make it through their first year, and another 40% of those businesses don’t make it through the next three years. Those who do survive deliver a good product, have implemented good systems, are composed of good employees, have a strong leader...
Top 5 reasons why customers quit
When you have customers who complain and then walk out, you have an understanding of where you’ve made a mistake. This helps you retarget your efforts and improve your business to give better products and services. But what if they just become silent? How would you...
Keeping customers is always cheaper than finding new ones!
Customers are like friendships, if you don’t invest in them they gradually, and sometimes very quickly, find other suppliers. We all know that maintaining a relationship of any sort takes effort and commitment and yet we regularly forget this in the commercial world....
The FISH Story: The Philosophy that will GROW your Business’ Customer Service
Businesses, no matter their industry or size, are all concerned with their customer service – especially at this age when buying experience can heavily influence the opinion of the customer, and subsequently, their decision to patronize and what they will say to...
The FISH Methodology and why it makes Good Commercial Sense
Reliable and positive customer service is vital for businesses of all sizes and sectors. But still, many companies still face several customer service challenges these days. In fact, 78% of consumers have not pursued an intended purchase all because they...
Fun In The Workplace: Happy Employees, Satisfied Customers, Improved Outcomes!
Organisations are always thinking of ways to get the best out of their people. They want their teams to perform at their best, not only to maximise the ‘Salary’ line on the P&L, but also because creating great environments for people to work in the just the...
Top 5 Customer Service Challenges Of the 2010’s And What To Do About Them
The customer service landscape has become more complex than ever, with advancements being accelerated by different trends in technology and by changing market preferences. The modern customer demands their product and service be delivered much faster but with...
WHO ARE WE?
Sparkle Training is part of the HBB Group, and when you engage with us you have access to a range of services to grow your business through our training and blogs. Get in touch with us today to see how we can work together. We will respond to you promptly. That is what we teach – swift and effective Customer Service with results.
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Contact us so we can tailor your Sparkle Experience. Everything we do at Sparkle is bespoke to you. And the best bit? when you Contact Sparkle you will get a real, live person on the other end talking to you. Come Sparkle with Us Today. Contact: 1300 611 288 |info@sparkletraining.com.au
