by Garret Norris | Dec 3, 2018 | Sparkle News
Across all service-oriented industries, customer expectations are higher than ever, and educational centres and libraries are no exception. Library staff are expected to be willing and able to relate to the informational needs of each of their customers competently...
by Garret Norris | Nov 19, 2018 | Business plans
Business owners know the importance of listening to their customers’ input to their success. When gathered and analysed, their opinion can enable the organisation to improve its customer experience and adjust their actions to match their customers’ needs. Businesses...
by Garret Norris | Nov 5, 2018 | Business plans
Enrolment is the lifeblood of your childcare facility. It’s important to keep them consistent with creating a sales pipeline in your daycare centre. Every business needs a sales pipeline to convert a prospect from a new lead to a customer. It visualises the lifecycle...
by Garret Norris | Oct 22, 2018 | Business plans
In every business, a quality customer service is essential for its success and daycares are no exception. Running a daycare is not an easy task. If you want to keep your daycare full, you don’t only have to focus on increasing your enrolees but keeping your current...
by Garret Norris | Oct 8, 2018 | Sparkle News
Owning and running a childcare centre requires a lot of work. For one thing, parents need to ensure that it’s a place where their children can learn, have fun and be safe. While your daycare centre might have those qualities, without any enrolees, your efforts might...
by Garret Norris | Sep 17, 2018 | Business plans
More than 1.3 million children aged 12 and under are expected to attend some form of government-approved or -funded child care service in the Child Care Services industry in 2018-19. Federal Government assistance has increased for parents wanting to put their children...
by Garret Norris | Sep 3, 2018 | Sparkle News
Emotional intelligence has been well-known in the business world since 1995, and although 23 years have passed, it still plays a huge role in successful businesses in Australia. Jeff Bezos, the founder of Amazon, is a big fan of Emotional intelligence and has used it...
by Garret Norris | Aug 20, 2018 | Sparkle News
“Caring” and “Sales” are two words rarely found in the same sentence or heard in the same conversation together. Indeed, many people nowadays don’t find sales – both as a skill and as a profession – as appealing, all because they think that...
by Garret Norris | Aug 20, 2018 | Business plans
A customer with a repeated poor service experience rarely sticks around to keep doing business. They’re a danger to your business since you won’t only lose word-of-mouth advertising, they can also ruin your reputation with just a word. While many factors affect good...
by Garret Norris | Jul 16, 2018 | Business plans
Amazon has been changing the retail industry for more than two decades now – all by challenging the status quo and forcing its competitors to adopt the e-commerce approach in selling. As a result, many retailers where Amazon operates have declared bankruptcy and...
