The Sparkle Training Blog
We bring you blogs with tips and strategies for you to use to grow your teams.
Our articles give you an insight into how we do what we do and why we are so successful.
We practice what we preach, and we value what we teach.
Enjoy your Sparklet Training Blog journey.
3 Reasons Why Having Fun In The Workplace Leads To Satisfied Customers
The workplace is a dynamic environment that involves people with different backgrounds, personalities, and goals. While the primary focus of any business is to make a profit, the happiness and satisfaction of customers plays a significant role in the success of...
5 Reasons Why Mindset Really Matters When It Comes To Customer Service
When it comes to excellent customer service, having the right mindset is essential. Your attitude and approach make a huge difference in how your customers perceive your brand and how likely they are to return. Here are five reasons why mindset...
Why It’s Vital For Library Staff To Receive Customer Service And De-escalation Training
Libraries are an essential part of the community, providing access to information and resources that support learning and personal growth. They serve as a public gathering space where people from all walks of life can come together and connect. It is...
6 Of The Biggest Challenges For Libraries
Libraries are safe spaces where everyone is welcome. They play an important role in local communities by: Providing access to information and resources Promoting education and learning Many libraries are experiencing unprecedented challenges that...
3 Of The Biggest Challenges Faced By Universities
In the aftermath of the pandemic and with further-education alternatives on the rise, Universities are facing an unprecedented array of challenges. Data released in 2020 unveiled that 1 in 4 unemployed Australians have a university degree. So why...
4 Customer Service Challenges In 2023
Providing great customer service is critical to retaining customers. Many consumers say that they will look elsewhere after just one bad customer service experience. So what makes great customer service difficult to achieve? Here you will...
5 Ways Your Childcare Centre Can Gain A Reputation Of Great Customer Service
Most Childcare Centres strive to provide exceptional customer service, but they often don’t focus enough time in this area. Reasons for this include low budgets and lack of resources. Families want to visit welcoming and friendly centres, and improving Customer...
6 Strategies To Help Develop Self Awareness
Developing self-awareness is not something that will happen suddenly. It takes time and effort, but when achieved, it comes with many benefits at work and in your personal life. Do you want to build leadership skills, progress your career or work on your own...
5 Important Reasons To Train Your Childcare Staff
Building the skills of your Childcare Staff can have a great impact on the overall success of the centre. While staff training involves an investment of money and time, there are ample benefits which will ultimately grow the business. Here are 5 reasons why it...
7 Steps To Follow When Handling Customer Complaints
Handling Customer Complaints effectively is one of the most important aspects of providing excellent customer service. Complaining customers are providing your business the opportunity to rectify problems. WHY HANDLING CUSTOMER COMPLAINTS MATTERS Customer complaints...
3 Reasons How Bad Customer Service is Worse than No Customer Service
Customer service is arguably the most important thing for your business to get right. Customer Service excellence can overcome weak marketing. However, it is very hard, and costly, to replace poor customer service with even the most “outstanding” marketing....
3 Critical Customer Service Trends
It’s a simple fact, but a critical one - your customers determine the fate of your business. And there are two core areas that need to be catered for to be successful in Customer Service. Always deliver both what you promise as well as what meets your...
The History Of Customer Service And How It Can Help Your Team
Humans figured out trade very early on. By 3000 BC, we were setting out on missions of water-bound trade. And by 1000 BC, merchants were a part of societies. That’s when notions about how to treat customers began to form. The butchers, the bakers, and the local...
10 Brain Teasers To Get the Neurons Firing
Did you know working out brain teasers and logic puzzles can improve our short-term memory loss? Challenging our grey matter with brain teasers and other types of riddles keeps the connections between our brain cells firing. Additionally, learning how to solve brain...
3 Ways To Read Body Language The Right Way
The ability to anticipate the needs of a coworker, colleague or boss, and deliver on them before they have verbally asked for them, is indeed a skill that will make you stand out. That is where the tools of How to Read Body Language The Right Way can be...
Importance Of University Customer Service And The Top Reasons Why Students Leave
Poor university customer service is more common than you think. Higher education systems have many different types of customers, although they go by different names: students, teachers, parents, and other stakeholders (like the government, board members, or...
Lockdown Letters To Parents From Their Children
We believe the power of positivity and laughter is what will get us through our current Groundhog Day lockdown life. So with that, we have put together Lockdown Letters for you to enjoy. They are written by our brightest of minds, our children, as well as a couple...
6 Tips for HomeSchooling in Lockdown
Homeschooling*. It’s likely not something you have ever considered. Nor is it something you really want to do with your entire day, every day. Until the weekend. Well, at least the weekend guilt of “we should do something educational” is now well and truly quashed....
Empathy Training & Understanding How Your Behaviour Can Affect Others
Empathy Training deserves its buzz status of late. And leaders are wise to desire it for their businesses. But to succeed in making it part of your organisation’s DNA, you need to pay close attention to two entwined factors. That is, communication and human behaviour!...
7 Steps To Reconnect With Your Customers
NOW THAT YOU CAN START WELCOMING THEM BACK Restrictions have eased and the doors to businesses are slowly ushering in much needed customers. But do your customers know you are back in the swing of things? Do you know the importance of reconnecting with customers? Well...
6 Steps To Dealing With Difficult Customers
A large part of running a business involves managing the expectations, behaviours and attitudes of your customers. Even the most experienced professional can be faced with challenging clients. Difficult customers take many shapes. There are the over-demanding ones,...
How To Have CRUCIAL CONVERSATIONS
Back in the day when I was an MD in London, there was a lady named Sharon, she was a brilliant EA. Then there was this great bloke David, my Sales Director. Now Sharon could not sit next to David, because David wore buttons. Sharon had a fear of buttons (yes, it’s a...
Is Your Business Known For Excellent Customer Service?
Most businesses focus on providing excellent customer service to improve profitability. However, many libraries and childcare centres don’t spend much time and effort in this area since they aren’t profit driven and don’t have enough budgets. But, nowadays, customer...
3 Ways to Keep Your Daycare Service Standards High
Managing a daycare can be as challenging as any business out there. Plenty of facilities like yours struggle in keeping their centres full by looking for new and creative ways to boost enrolment, but your methods shouldn’t just stop in marketing. Improving your...
3 Library Customer Service Tips
Across all service-oriented industries, customer expectations are higher than ever, and educational centres and libraries are no exception. Library staff are expected to be willing and able to relate to the informational needs of each of their customers competently...
Feedback From Parents Is A Gift – Ask for It!
Business owners know the importance of listening to their customers’ input to their success. When gathered and analysed, their opinion can enable the organisation to improve its customer experience and adjust their actions to match their customers’ needs. Businesses...
Do You Have A Pipeline Strategy For Your Daycare Centre?
Enrolment is the lifeblood of your childcare facility. It’s important to keep them consistent with creating a sales pipeline in your daycare centre. Every business needs a sales pipeline to convert a prospect from a new lead to a customer. It visualises the lifecycle...
How To Keep Your Daycare Full
In every business, a quality customer service is essential for its success and daycares are no exception. Running a daycare is not an easy task. If you want to keep your daycare full, you don’t only have to focus on increasing your enrolees but keeping your current...
7 Easy Ways To Generate Positive Publicity For Your Centre
Owning and running a childcare centre requires a lot of work. For one thing, parents need to ensure that it’s a place where their children can learn, have fun and be safe. While your daycare centre might have those qualities, without any enrolees, your efforts might...
Why Parents Leave Your Preschool And What You Can Do About It
More than 1.3 million children aged 12 and under are expected to attend some form of government-approved or -funded child care service in the Child Care Services industry in 2018-19. Federal Government assistance has increased for parents wanting to put their children...
WHO ARE WE?
Sparkle Training is part of the HBB Group, and when you engage with us you have access to a range of services to grow your business through our training and blogs. Get in touch with us today to see how we can work together. We will respond to you promptly. That is what we teach – swift and effective Customer Service with results.
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Contact us so we can tailor your Sparkle Experience. Everything we do at Sparkle is bespoke to you. And the best bit? when you Contact Sparkle you will get a real, live person on the other end talking to you. Come Sparkle with Us Today. Contact: 1300 611 288 |info@sparkletraining.com.au
